Amazon Connect now provides APIs to programmatically create and manage view resources used in step-by-step guides. View resources define what gets displayed in your agent’s UI during a step-by-step guide. With this launch, you are able to define static and dynamic content in a view, including layouts and style, which enables you to help control the look and feel of your agent’s experience. Additionally, these APIs support AWS CloudTrail, AWS CloudFormation, and tagging. To learn more about the new view resource APIs, see the Amazon Connect API reference guide, the Amazon Connect administrator guide, and the Amazon Connect resource type reference in the AWS CloudFormation user guide.
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