Welcome to above the clouds
GCP – Building a Mobility Dashboard with Cloud Run and Firestore
Visualization is the key to understanding massive amounts of data. Today we have BigQuery and Looker to analyze petabytes scale data and to extract insights in a sophisticated way. But how about monitoring data that actively changes every second? In this post, we will walk through how to build a real-time dashboard with Cloud Run […]
GCP – Introducing a new homepage for Google Cloud
For over a decade, the cloud has presented developers, data scientists, and engineers an incredible opportunity to deploy and run applications faster, while maintaining developer-centric tooling, higher-level abstractions, and click-to-deploy solutions. At Google Cloud, we’ve continued to design, refine, and iterate our experience so that our customers can be as productive as the world demands. […]
GCP – Commerzbank has Reimagined the Customer Experience with Google Contact Center AI
Digital channels and on-demand banking have led customers to expect instant and helpful access to managing their finances, with minimal friction. Google Cloud built Contact Center AI (CCAI) and DialogFlow CX to help banks and other enterprises deliver these services, replacing phone trees or sometimes confusing digital menus with intelligent chatbots that let customers interact […]
AWS – Amazon Lex Automated Chatbot Designer is now generally available
We are excited to announce general availability of automatic chatbot designer in Amazon Lex, enabling developers to automatically design chatbots from conversation transcripts in hours rather than weeks. Introduced at re:Invent in December 2021, the automated chatbot designer enhances the usability of Amazon Lex by automating conversational design, minimizing developer effort and reducing the time […]
AWS – AWS Managed Microsoft AD enables flexible control over directory settings
AWS Directory Service for Microsoft Active Directory (AWS Managed Microsoft AD) now provides you the flexibility to update your directory settings. This makes it easier to meet your specific security and compliance requirements across all new and existing directories. Starting today, you can update your directory settings and AWS Managed Microsoft AD applies the updated […]
AWS – Amazon Connect Cases, now available in preview
Amazon Connect Cases provides built-in case management capabilities that make it easy for your contact center agents to create, collaborate on, and quickly resolve customer issues that require multiple customer conversations and follow-up tasks, all without having to build custom applications or integrate with third-party products. Cases provides your agents with a unified timeline view of all […]
AWS – Amazon Connect offers general availability of outbound campaigns for calls, texts, and emails
Amazon Connect outbound campaigns now offers organizations an embedded, cost-effective way to contact up to millions of customers daily for communications such as delivery notifications, marketing promotions, appointment reminders, or debt collection, without having to integrate with third-party tools. With outbound campaigns, formerly known as high-volume outbound communications, you can proactively communicate across voice, SMS, […]
AWS – Amazon QuickSight Q Embedding SDK now supports programmatic question submission
QuickSight Q can now accept full questions as input without requiring users to type them in when used in embedded mode. This new feature allows developers to create question as widgets at appropriate placements on their web applications making it easy for their users to discover the capability to ask questions about data within the […]
Azure – Public preview: SMB Continuous Availability shares for Citrix App Layering
New feature added to Azure NetApp Files. Read More for the details.
AWS – Announcing a new AWS Bills page experience
Starting today, the AWS Bills page has a re-designed user experience, making it easier to understand your AWS spend. The Bills page provides an overview of your AWS charges and the ability to drill into key details; the re-design provides a refreshed user interface, new views of your savings and taxes, and enhanced sorting and […]