Amazon Connect has expanded to support inbound telephone numbers and national calling across the Caribbean in the US East (N. Virginia) and US West (Oregon) regions. With the ability to reach customers across the Caribbean added to Amazon Connect, you can now support inbound calls to more than 78 countries globally. Read More for the […]

Amazon Connect has reduced outbound dialing rates to the Caribbean by 21% on average in the US East (N. Virginia) and US West (Oregon) regions. This includes 76% to the Bahamas, 60% to the Cayman Islands, and 56% to Jamaica. Read More for the details.

Starting today, AWS Network Firewall provides a status message about the current state of each firewall endpoint. This further simplifies troubleshooting firewall endpoint failures by displaying an error message describing the reason for a firewall endpoint failure and reduces mean time to recovery by providing steps to recover the firewall endpoint. Read More for the […]

Amazon Connect Wisdom now enables agents to receive knowledge recommendations from PDF & Word documents. Companies that store knowledge articles in PDF and Word formats no longer need to convert them to HTML or text formats to use them with Wisdom. Wisdom analyzes contact center calls in real-time and proactively delivers agents the information they […]

Amazon Connect Chat now allows agents and customers to receive message delivered and read receipts after they send a chat message. Message receipts are useful as they provide confirmation that the message has been successfully delivered and read by the recipient.  Read More for the details.

Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. Customers use TranslateText API for real time text string translations to support use cases like chat translation. Earlier, the TranslateText API had a size limit of 5,000 bytes for translation requests. Starting today, customers can now use the […]

Amazon Relational Database Service (Amazon RDS) Custom for SQL Server now supports creating database instances from a Custom Engine Version (CEV). Customers can use CEV to build a golden image from an Amazon Machine Image (AMI) with the required Windows operating system (OS) and database customizations, such as custom drivers or third-party software. They can […]

Amazon Connect has expanded to support inbound telephone numbers and national calling in Brazil from the US East (N. Virginia) and US West (Oregon) regions. With the ability to reach customers across the the globe with Amazon Connect, you can now support inbound calls to more than 78 countries globally. Read More for the details.

Amazon SageMaker Automatic Model Tuning now supports 30x higher limits for the number of categorical hyperparameter values that can be searched per tuning job. Read More for the details.

Amazon ElastiCache for Redis now supports updates to encryption in transit on existing cluster resources. You can change the TLS configuration of your Redis clusters without re-building or re-provisioning them or impacting application availability. When enabling encryption in transit, your overall solution can remain connected to Redis clusters. Read More for the details.