Welcome to above the clouds
AWS – Amazon Connect now supports Apple Messages for Business
Amazon Connect Chat now supports Apple Messages for Business, enabling you to deliver personalized customer experiences on Apple Messages, the default messaging application on all iOS devices, increasing customer satisfaction and reducing costs. Rich messaging features such as link previews, quick replies, forms, attachments, customer authentication, iMessage apps, and Apple Pay allow customers to browse […]
AWS – AWS Supply Chain Lead Time Insights enhances the support for data variability
Vendor Lead Time (VLT) Insights increases lead time deviation awareness, focusing on critical factors such as the vendor’s transportation mode and source locations. Users can identify lead time deviations at a more granular level and view them through the ASC Insights UI. Additionally, users can easily export all lead time deviations to combine with external […]
AWS – Amazon Connect provides Zero-ETL analytics data lake to access contact center data
Amazon Connect announces the general availability of analytics data lake, a single source for contact center data including contact records, agent performance, Contact Lens insights, and more — eliminating the need to build and maintain complex data pipelines. Organizations can create their own custom reports using Amazon Connect data or combine data queried from third-party […]
AWS – Announcing AWS DMS Serverless improved Oracle to Redshift Full Load throughput
AWS Database Migration Service Serverless (AWS DMSS) now supports improved Oracle to Amazon Redshift Full Load throughput. Using AWS DMSS, you can now migrate data from Oracle databases to Amazon Redshift at much higher throughput rates, ranging from two to ten times faster than previously possible with AWS DMSS. AWS DMSS Oracle to Amazon Redshift […]
AWS – AWS Marketplace announces amendments for AMI annual agreements
AWS Marketplace announces the general availability of amendments for annual agreements on Amazon Machine Image (AMI) products purchased on AWS Marketplace. This allows customers with annual agreements to switch the Elastic Cloud Compute (EC2) instance types for the AMI solution they purchased from AWS Marketplace. AWS customers who run AMI software from AWS Marketplace for […]
GCP – Anthropic’s Claude 3 Opus and tool use are generally available on Vertex AI
In April, we made Anthropic’s most intelligent model, Claude 3 Opus, available in public preview on Vertex AI Model Garden for customers to start experimenting with. Now, we’re announcing that Claude 3 Opus is generally available on Vertex AI. We’re also excited to announce that tool use is available for all Claude 3 models on […]
GCP – Cloud FinOps and GKE: How Generali optimized spend with Google Cloud Consulting
“As a small platform team, how do we optimize hundreds of workloads running in multiple GKE clusters to be cost-effective, without sacrificing performance or reliability?” This was the question facing the team in charge of a suite of applications hosted on Google Kubernetes Engine (GKE) at Generali Switzerland in the summer and Autumn of 2023 […]
GCP – Cloud Run: the fastest way to get your AI applications to production
It’s no secret that Cloud Run offers one of the most straightforward ways for delivering AI-powered applications to production, letting developers focus on their application logic without having to worry about the underlying infrastructure or how to scale from zero to millions of users. But did you know that Cloud Run is also many customers’ […]
GCP – Build a hybrid data processing footprint using Dataproc on Google Distributed Cloud
Google Cloud customers interested in building or modernizing their data lake infrastructure often need to maintain at least part of their workloads and data on-premises, because of regulatory or operational requirements. Thanks to Dataproc on Google Distributed Cloud, introduced in preview at Google Cloud Next ‘24, you can now fully modernize your data lake with […]
AWS – Amazon QuickSight launches multi column sorting for Tables
Amazon QuickSight now supports the ability to sort by multiple columns in Tables. This allows both authors and readers to sort by two or more columns simultaneously in a nested fashion (e.g., first by column A, then B, then C) using the new sorting pop over. They can add, remove, reorder and reset sort on […]