Welcome to above the clouds
AWS – Amazon Q in Connect adds personalized guidance for agents
Amazon Q in Connect, a generative-AI powered assistant for contact center agents, now recommends personalized guidance to agents using customer data from Amazon Connect and other third-party CRM systems. Amazon Q in Connect detects the customer’s intent from the real-time voice or chat conversation and understands customer data to recommend what an agent should say […]
AWS – Amazon OpenSearch Serverless introduces a suite of new features and enhancements
Amazon OpenSearch Serverless has recently introduced a suite of new features and enhancements that enable faster indexing, improved search performance, and expanded analytical capabilities. The updates include the introduction of a flat object data type, which allows for more efficient storage and searching of nested data. OpenSearch Serverless now supports enhanced geospatial features, providing users […]
AWS – Amazon VPC Lattice is now available in 3 additional Regions
Amazon VPC Lattice is now available in 3 additional AWS Regions: Asia Pacific (Osaka), Asia Pacific (Hong Kong), and Middle East (Bahrain). Amazon VPC Lattice is an application networking service that simplifies connecting, securing, and monitoring service-to-service communication. You can use Amazon VPC Lattice to facilitate cross-account and cross-VPC connectivity, as well as application layer […]
AWS – Preview: Amazon Q Business now supports an integration with Smartsheet
Amazon Q Business now supports the integration with Smartsheet, the modern enterprise work management platform trusted by millions of people at companies across the globe. This connector makes it easy to synchronize data from your Smartsheet instance with your Amazon Q index. When implemented, your employees can use Amazon Q Business to query their intelligent […]
GCP – Generating synthetic data with BigQuery and Gretel
Big data and AI have revolutionized how businesses operate, but also present new challenges, particularly concerning data privacy and accessibility. Organizations increasingly rely on large datasets to train machine learning models and develop data-driven insights, but accessing and using real-world data can be problematic. Privacy regulations, data scarcity, and inherent biases in real-world data hinder […]
GCP – Write better log queries, faster: Introducing pipe syntax in BigQuery and Cloud Logging
Log data has become an invaluable resource for organizations seeking to understand application behavior, optimize performance, strengthen security, and enhance user experiences. But the sheer volume and complexity of logs generated by modern applications can feel overwhelming. How do you extract meaningful insights from this sea of data? At Google Cloud, we’re committed to providing […]
GCP – AUI’s Apollo offers businesses the next generation of AI agents on Google Cloud
At Google Cloud, we’re always looking for ways to help our B2B and B2C customers advance their digital transformation through conversational AI, no matter their starting point. Whether you’re an enterprise aiming to modernize and deliver AI-powered conversational experiences to your customers, or a leading CPG company implementing new engagement models with intelligent agents, the […]
GCP – Achieve global scale and greater flexibility with new Memorystore enhancements
Many Google Cloud customers need to build multi-region or globally distributed architectures with sub-millisecond latencies at scale — and with high availability. Memorystore for Redis Cluster and Valkey is Google Cloud’s fully managed, in-memory data store that delivers extreme performance, sub-millisecond latency, and high scalability for enterprise applications. Today, we are excited to announce the […]
GCP – Efficiently serve optimized AI models with NVIDIA NIM microservices on GKE
In the rapidly evolving landscape of AI, efficiently serving AI models is critical to ensure the platform delivers value at optimal performance and cost. But the complexities of optimizing and operating an increasing variety of AI models prevents many organizations from fully realizing AI’s value. We’ve been partnering closely with NVIDIA to bring the power […]
GCP – Helping more AI startups build and go to market with Google Cloud
Two weeks ago, we showcased some of the ways that large global companies are creating value with Google Cloud AI – companies like Snap, Volkswagen, and Warner Brothers Discovery. Today, we’re hosting our annual Startup Summit and highlighting innovative and fast-growing companies who are working with Google Cloud and are already having an impact on […]