Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to analyze text documents and identify insights such as sentiment, entities, and topics from text. No ML expertise required. You can use Custom Entity Recognition to identify terms that are specific to your domain. For example, you can instantly extract product names, […]

Amazon ElastiCache for Redis now allows you to scale your Redis Clusters up to 500 nodes. Redis (cluster mode enabled) configuration allows you to partition your data across multiple shards and offers better scalability, performance, and availability. With this announcement, you can double your cluster size from 250 nodes to 500 nodes, thereby supporting larger […]

AWS Site-to-Site VPN now supports IPv6 traffic for VPN connections to AWS Transit Gateway. With this launch, you can now use IPv6 addressing for traffic between your customer gateway device and your resources in AWS. If you use IPv6 addresses for your resources in Amazon Virtual Private Clouds and on-premises data center or office sites, […]

Starting today, you can enable the native desktop experience for your Amazon AppStream 2.0 fleets. Previously, AppStream 2.0 streaming sessions only showed the windows of the applications that were launched. With this launch, you can enable Desktop View on your fleet, which provides the same desktop experience your users are used to with the existing […]

Amazon Elastic Container Service (ECS) today launched the new Amazon ECS Optimized Inferentia Amazon Machine Image (AMI), a new Amazon Linux 2 based AMI for the Amazon EC2 Inf1 Instances on ECS. This makes it easy for customers to run Inferentia based containers on ECS using the ECS Optimized Inferentia AMI which comes pre-baked with […]

Amazon Textract is a machine learning service that makes it easy to extract text and data from virtually any document. One advantage of services like Textract is that customers benefit from continuous improvement over time. Today, we are pleased to announce one such quality enhancement to our table recognition feature. The new model detects rows […]

Amazon Connect now returns agent to previous status (e.g. Available, Offline, Custom status) after hanging up an outbound call and completing after contact work from the Contact Control Panel (CCP). Previously, agent status was automatically set to Available even if agent had been in a Custom or Offline state before making the outbound call.  Read […]

AWS License Manager now allows customers to enforce assignment rules when they bring their own licenses to EC2 Dedicated Hosts. Software licenses such as Windows Server and SQL Server often require customers to keep the licenses assigned to dedicated hardware for a specified period. Customers can now manage such assignment rules using AWS License Manager […]

Today, AWS Copilot CLI for Amazon Elastic Container Service launched version 0.3.0. Starting with this release, you can configure details about an AWS Copilot environment such as a pre-existing VPC, subnets, and CIDR ranges, allowing you to use infrastructure created outside of AWS Copilot. Additionally, you can now configure how AWS Copilot builds your services […]

You can now control whether contact center agents hear early media audio, such as busy signals, failure to connect errors, or other informational messages when making outbound calls. Previously Amazon Connect played standard ring back sounds during the call connection for agents even when phone companies could not complete calls and potential retries were attempted. […]