Amazon Managed Streaming for Apache Kafka (Amazon MSK) is now authorized as FedRAMP Moderate in US East (Ohio), US East (N. Virginia), US West (N. California), US West (Oregon) and as FedRAMP High in AWS GovCloud (US) Regions. Read More for the details.

AWS Control Tower now provides you with the ability to manage and customize your shared and management accounts with Account Factory for Terraform (AFT). You can now centralize your account customization management and increase governance coverage of your AWS Control Tower environment while still protecting the security of your account configurations. Shared account customization assists […]

Amazon Connect now allows you to create custom task templates, making it easy for agents to capture the right information to create and complete tasks. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved. You can easily compose […]

Amazon Connect now provides a TransferContact API to programmatically transfer tasks to another flow, to an agent queue, or to a shared queue for distribution to an available agent. Amazon Connect Tasks empowers contact center managers to prioritize, assign, track, and automate customer service tasks across the disparate applications used by agents. Using this API, contact […]

AWS Panorama customers can now use AWS PrivateLink to access AWS Panorama from their Amazon Virtual Private Cloud (Amazon VPC) without using public endpoints, and without requiring the traffic to traverse the Internet. Using AWS PrivateLink, you can access AWS Panorama endpoints easily and securely by keeping your traffic within the AWS network, while simplifying your […]

The Amazon Chime SDK now lets developers centrally control each participant’s ability to send and receive audio, video, and screen share within a WebRTC session. Amazon Chime SDK lets developers add intelligent real-time audio, video, and screen share to their web and mobile applications. Enforcement of attendee capabilities is centralized in the WebRTC session, so […]

Amazon Kendra is an intelligent search service powered by machine learning, enabling organizations to provide relevant information to customers and employees, when they need it. Starting today, AWS customers can use the Amazon Kendra Github OnPrem connector to index and search documents from GitHub Enterprise Server data source. Read More for the details.

Amazon Kendra is an intelligent search service powered by machine learning, enabling organizations to provide relevant information to customers and employees, when they need it. Starting today, AWS customers can use the Amazon Kendra Github SaaS connector to index and search documents from GitHub Enterprise Cloud data source. Read More for the details.

Amazon SageMaker JumpStart now supports model tuning with Sagemaker Automatic Model Tuning from its pre-trained model, pre-built solution templates, and example notebooks. This means customers can automatically tune their machine learning models to find the hyperparameter values with highest accuracy within the range customers provide through SageMaker API. Read More for the details.