AWS – New feature for Amazon Connect Contact Lens agent screen recording

AWS, Cloud AWS

You can now enable agent screen recording when your VDI environment is configured to allow multiple agents to connect concurrently to the same Windows instance (multi-session VDI). This makes it even easier and more cost effective for you to help agents improve their performance when using Amazon Connect in a multi-session VDI environment.

AWS – New feature for Amazon Connect Contact Lens agent screen recording

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