AWS – Incident Manager from AWS Systems Manager now streamlines responses to ServiceNow Incidents

Starting today, customers who use ServiceNow can respond, investigate and resolve incidents affecting their AWS-hosted applications using AWS Systems Manager Incident Manager and the AWS Service Management Connector. AWS Systems Manager is the operations hub for AWS applications and resources, that helps to automate reactive processes to quickly diagnose and remediate operational issues. With the Incident Manager integration with ServiceNow, customers can now automate their incident response plans in AWS Systems Manager and automatically synchronize their incidents into ServiceNow. This feature enables faster resolution of critical application availability and performance issues without disrupting existing workflows in ServiceNow. The AWS Service Management Connector also integrates with AWS Systems Manager OpsCenter to view, investigate, and resolve operational issues related to your AWS resources.

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