AWS – Incident Manager from AWS Systems Manager now streamlines responses to Jira Service Management (JSM) Incidents

Customers using Atlassian Jira Service Management (JSM), Data Center version can respond, investigate and resolve incidents affecting their AWS-hosted applications via AWS Systems Manager Incident Manager and the AWS Service Management Connector. AWS Systems Manager is the operations hub for AWS applications and resources, that helps to automate reactive processes to quickly diagnose and remediate operational issues. With the Incident Manager integration with JSM, customers can now automate their incident response plans in Incident Manager and automatically synchronize their incidents into JSM. This feature enables faster resolution of critical application availability and performance issues without disrupting existing workflows in JSM.

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