AWS – AWS Support streamlines cases via Connector for Jira Service Management

Starting today, customers can use Atlassian Jira Service Management (JSM), Data Center version, as a single place to track and manage cases (incidents) from AWS Support via the AWS Service Management Connector for JSM. AWS Support enables users to create, track and resolve cases related to AWS resources in a central place, helping customers reduce the time to issue resolution. The dual sync integration between AWS Support cases and Jira Service Management incidents enables JSM users/developers to manage AWS Support cases while leveraging their existing workflows in Jira Service Management (incidents).

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