AWS – AWS support case management is now available in AWS Chatbot for Microsoft Teams and Slack

AWS Chatbot announces general availability of AWS Support case management in Microsoft Teams and Slack. AWS customers can now use AWS Chatbot to monitor AWS support cases updates and respond to them from chat channels.

When troubleshooting issues, customers need to stay informed up-to-date on the latest support case updates in a place where they are collaborating. Previously, customers had to install a separate app or navigate to the Console to manage support cases. Now, customers can monitor and manage support cases from Microsoft Teams and Slack with AWS Chatbot.

To manage support cases from chat channels with AWS Chatbot, customers subscribe a chat channel to support case events published in EventBridge. As new case correspondences get added, AWS Chatbot sends the support case update notifications to the configured chat channels. Channel members can the use action buttons on the notifications to view the latest case updates and respond to them without leaving the chat channel.

To interact with support cases in chat channels, you must have a Business, Enterprise On-Ramp, or Enterprise Support plan. The case management in chat applications is available at no additional cost in AWS Regions where AWS Chatbot is offered. Get started with AWS Chatbot by visiting the AWS Management Chatbot Console and by downloading the AWS Chatbot app from the Microsoft Teams marketplace or Slack App Directory. Visit the AWS Chatbot product page and Managing AWS Support cases from chat channels in AWS Chatbot documentation to learn more.
 

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