AWS – AWS QnABot adds support for Genesys Cloud contact center, client filters and sensitive information log redaction

AWS Solutions has updated the AWS QnABot, an open source, multi-channel, multi-language conversational chatbot built on Amazon Lex, that responds to your customer’s questions, answers, and feedback. Without programming, the AWS QnABot solution allows customers to quickly deploy self-service conversational AI on multiple channels including their contact centers, web sites, social media channels, SMS text messaging, or Amazon Alexa.

Read More for the details.