AWS – Amazon Q Business introduces orchestration for user query management

Amazon Q Business, the generative AI-powered assistant for finding information, gaining insight, and taking action at work, introduced an intelligent orchestration feature that simplifies conversational experience by understanding user queries, and automatically directing the queries to the right data sources and plugins to generate relevant responses.

Earlier, users would need to manually switch between different work applications to complete their tasks and gain insights from data sources. Enabling orchestration simplifies the user conversational experience by automatically directing user queries to indexed enterprise data sources and plugins, eliminating the need for manual selection. Orchestration works with retrieval augmented generative (RAG) data for enterprise-specific knowledge, and with both built-in and custom plugins, allowing users to interact with popular business tools like Jira, Salesforce, ServiceNow, Smartsheet, and PagerDuty – all through a single conversation in Amazon Q Business.

The new orchestration feature is available in all AWS Regions where Amazon Q Business is available. To get started with the feature, customers can access the setting directly from the Amazon Q Business console. To learn more, please visit Using global controls in Amazon Q Business. To learn more about Amazon Q Business plugins and how they can enhance your organization’s productivity, visit the Amazon Q Business webpage and explore the Amazon Q Business plugin documentation.

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