AWS – Amazon Connect Wisdom now enables you to integrate agent assistance capabilities into custom agent applications

Amazon Connect Wisdom now provides a JavaScript library (WisdomJS) to integrate agent assistance capabilities into your homegrown or third-party agent application, enabling you to increase agent productivity and improve customer satisfaction without having to migrate your agents to another application. Amazon Connect Wisdom reduces the time agents spend searching for answers and enables quick resolution of customer issues by providing knowledge search and real-time recommendations while agents talk with customers.

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