AWS – Amazon Connect Tasks now support durations up to 90 days

Amazon Connect Tasks can now be configured to expire up to 90 days from creation, with a default of 7 days. For example, tasks like auto repairs can take weeks to complete or that have longer follow-up times can stay active for up to 90 days before being escalated to a supervisor, while more time-critical tasks like rescheduling a hotel reservation can be distributed and tracked to completion within minutes. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved.

This feature is supported in all AWS regions where Amazon Connect Tasks is offered. To learn more, see our documentation. To learn more about Amazon Connect, the easy-to-use cloud contact center, visit the Amazon Connect website.

Read More for the details.