AWS – Amazon Connect now supports up to six participants on a customer service call

Amazon Connect now supports up to six participants on a customer service call, enabling you to add all of the parties necessary to efficiently resolve the contact. For example, to help close a mortgage transaction, an agent at a financial services company can add a mortgage broker, the customer’s spouse, a translator, and a supervisor to the call to help resolve the issue quickly. This feature is available out-of-the box and can be enabled within the AWS Console.

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