AWS – Amazon Connect now supports interactive welcome messages when starting chats

Amazon Connect Chat now enables you to greet customers with interactive messages when starting chats, delivering contextual and personalized experiences that improve engagement and self-service resolution rates. For example, when a customer visits a product page and opens the chat widget, they receive a contextual greeting with options to compare similar products, check store availability, or learn about warranty details.

To customize the interactive welcome message using Amazon Lex, check the ‘Initialize bot with message’ option in the ‘Get customer input’ block in the Amazon Connect flow designer. You can either manually enter or dynamically set the initial message sent to the chat bot to personalize your customer experience.

This new feature is available in all AWS regions where Amazon Connect is available. To learn more and get started, please refer to the help documentation, pricing page, or visit the Amazon Connect website.

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