AWS – Amazon Connect now supports deletion of queues and routing profiles from the admin website

You can now remove queues and routing profiles that are no longer required in your contact center directly from the Amazon Connect admin website, in addition to the API-based deletion that was previously supported. For example, if your team set up sample queues to test a use case that are no longer needed, or you are consolidating your routing profiles because you have reorganized agents, you can now click to remove the unwanted resources.

To get started, open the Amazon Connect admin website and navigate to the queues or routing profile page. Use the delete action to remove unneeded rows and free up service quotas for that resource. The updated UIs are available in all AWS Regions where Amazon Connect is offered. For more information, see the administrator guide. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.
 

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