AWS – Amazon Connect now supports agent screen recording for ChromeOS

Amazon Connect now provides screen recording for agents using ChromeOS devices making it easier for you to help improve their performance. With screen recording, you can identify areas for agent coaching (e.g., long contact handle duration or non-compliance with business processes) by not only listening to customer calls or reviewing chat transcripts, but also watching agents’ actions while handling a contact (i.e., a voice call, chat, or task).

Screen recording on ChromeOS is available in all the AWS Regions where Amazon Connect is already available. To learn more about screen recording, please visit the documentation and webpage. For information about screen recording pricing, visit the Amazon Connect pricing page.

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