AWS – Amazon Connect now supports 15 minute intervals for historical metric reporting

Amazon Connect now allows you to separate historical metrics into 15 minute intervals. Historical metrics reports include data about past, completed activity and performance in your contact center. This 15 minute interval provides a new time range to allow more granular insights into queue, routing profile, and agent performance. These insights can be used in variety of ways, which includes improving the accuracy of contact forecasting and staffing plans.

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