AWS – Amazon Connect now provides time zone support for forecasts

Amazon Connect now provides time zone support for forecasts, making it easier for contact center managers to analyze future demand. With this launch, you can now generate, view, and download forecasts for the time zone in which your business operates. This feature will also automatically adjust forecasts to account for daylight saving changes (e.g., if a contact center receives contacts from 8am-8pm US Eastern time, then forecasts will automatically switch from 8am-8pm Eastern Daylight Time (EDT) to 8am-8pm Eastern Standard Time (EST) on November 3, 2024). Time zone support in forecasts simplifies the day-to-day experience for managers.

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