AWS – Amazon Connect launches audio device settings for the custom Contact Control Panel (CCP)

Amazon Connect now allows agents to select which speaker, microphone, and ringer device to use in the Contact Control Panel (CCP). For example, agents can change the ringer device from their headset to their speaker if they need to step away from their desk. Then, when a call comes in, the agent will hear the ring from speakers even if they are away from their computer.

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