AWS – Amazon Connect launches API to search for users by name, agent hierarchies, and tags

Amazon Connect now provides a new API to search for user records in your Amazon Connect instance. This new API provides a programmatic and flexible way to search for users by first name, last name, username, routing profile, security profile, agent hierarchies or tags. For example, you can now use this API to search for all users tagged with a Department:A key value pair. You can also quickly find a list of all users assigned to a specific security profile, routing profile, or agent hierarchy. To learn more about this new API, see the API documentation.

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