AWS – Amazon Connect launches Amazon CloudWatch support for third-party integrations for Wisdom, Tasks, and Customer profiles

Amazon Connect now publishes metrics for third-party integrations for Wisdom, Tasks, and Customer profiles to Amazon CloudWatch, making it easier to help monitor operational metrics. These integrations enable Amazon Connect customers to ingest data (e.g., purchase history, knowledge content) and/or automate task creation from third-party SaaS applications such as Zendesk, Salesforce, or ServiceNow. You can now collect, view, and analyze operational and utilization metrics, such as number and size of documents ingested by Wisdom from a third-party application like Zendesk. This feature is available out-of-the box and no coding is required to access data through CloudWatch. 

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