AWS – Amazon Connect forecasting, capacity planning, and scheduling are now generally available in four additional AWS regions

Amazon Connect forecasting, capacity planning, and scheduling are now generally available in Europe (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Tokyo), and Asia Pacific (Seoul) AWS regions. These capabilities help you predict, allocate, and verify that the right number of agents are scheduled at the right time to meet your operational goals. Machine learning (ML)–powered capabilities allow you to predict contact volume and arrival rates, convert these forecasts into projected staffing needs, and generate shifts for agents. With forecasting, capacity planning, and scheduling, you can optimize your contact center operations, meet service goals, and improve agent and customer satisfaction.

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