AWS – Amazon Connect Customer Profiles is now HIPPA eligible

Amazon Connect Customer Profiles is now HIPAA (Health Insurance Portability and Accountability Act) eligible. Customer Profiles is designed to automatically bring together customer information from multiple applications and surface it to a contact agent at the moment they begin interacting with a customer. HIPAA eligibility means you can use Customer Profiles to provide agents with the Protected Health Information (PHI) data they need to resolve your customers’ questions or inquiries. You can ingest data from electronic health records (EHR) systems such as Epic, Cerner, and Siemens using Amazon S3 data connectors between EHR systems and Customer Profiles. Amazon Connect has been HIPAA eligible since 2017. Amazon Connect Customer Profiles is also ISO, IRAP certified.

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