AWS – Amazon Connect Contact Lens now supports conversational analytics in 34 new languages

Amazon Connect Contact Lens now supports conversational analytics in 34 new languages including Afrikaans, Arabic (Modern Standard), Bengali, Bosnian, Bulgarian, Chinese (Cantonese), Croatian, Czech, Estonian, Farsi, Galician, Greek, Hebrew, Hungarian, Kannada, Latvian, Lithuanian, Macedonian, Malayalam, Marathi, Romanian, Russian, Serbian, Sinhala, Slovak, Slovenian, Somali, Sundanese, Telugu, Thai, Turkish, Ukrainian, Vietnamese, and Zulu. Additionally, 21 languages that were previously available for post-call analytics are now available for real-time analytics, including Arabic (Gulf), Catalan, Danish, Dutch, English (India), English (Ireland), English (New Zealand), English (Scotland), English (South Africa), English (Wales), Filipino/Tagalog, Finnish, German (Swiss), Hindi, Indonesian, Malay, Norwegian Bokmål, Polish, Portuguese (Portugal), Spain (Spanish) and Swedish.

Amazon Connect Contact Lens helps you to monitor, measure, and continuously improve contact quality and agent performance for a better overall customer experience. With Contact Lens conversational analytics, you can transcribe customer calls, analyze customer sentiment, discover top contact drivers, help redact sensitive data, and more, all natively within Amazon Connect. With this launch, Contact Lens conversational analytics now supports 67 languages.

Conversational analytics support for these new languages is now generally available in US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt) and Europe (London). To learn more, please visit our documentation and our webpage. For information about Contact Lens pricing, please visit our pricing page.

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