AWS – Amazon Connect Chat adds real-time message streaming APIs

Amazon Connect Chat now provides new APIs that allow you to create customized experiences for your customers by enabling you to subscribe to a real-time stream of chat messages. Using the new APIs, you can integrate Amazon Connect Chat with SMS solutions and third party messaging applications (e.g., Facebook Messenger, Twitter), enable mobile push notifications, and create analytics dashboards to monitor and track chat message activity. Messages are published via Amazon Simple Notification Service (Amazon SNS), and can be set up in a couple of clicks by going to the Amazon SNS console and creating a new SNS topic.

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