AWS – Amazon Connect agent workspace now supports audio optimization for Citrix and Amazon WorkSpaces virtual desktops

Amazon Connect agent workspace now supports the ability to redirect audio from Citrix and Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments to a customer service agent’s local device. Audio redirection improves voice quality and reduces latency for voice calls handled on virtual desktops, providing a better experience for both end customers and agents.

For region availability, please see the availability of Amazon Connect features by Region. To learn more and get started, visit the Amazon Connect agent workspace webpage or see the help documentation.

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