AWS – Amazon Connect CTI Adapter for Salesforce adds out-of-the-box chat user interface support to Salesforce Experience Cloud

The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce now enables you to embed the Amazon Connect out-of-the-box chat widget within Salesforce Experience Cloud (formerly Community Cloud). This chat widget enables customers using Salesforce Experience Cloud to interact with Amazon Connect agents. For example, when a customer is requesting help from the IT support website hosted on the help center in Experience Cloud and starts a chat, offering an end to end chat experience, without the need for technical skills to implement.

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