AWS – Customers can now use ServiceNow to track operational items related to AWS resources

Starting today, customers can use ServiceNow as a single place to track operational items from AWS Systems Manager OpsCenter. ServiceNow users can now view, investigate, and resolve operational items related to their AWS resources, while using their existing workflows in ServiceNow. Additionally, they can use AWS Systems Manager Automation runbooks from ServiceNow to remediate known issues. AWS Systems Manager OpsCenter enables operators to track and resolve operational items related to AWS resources in a central place, helping reduce time to issue resolution.

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