AWS – Amazon Connect dashboards now support filtering and comparing metrics by any time range

Amazon Connect dashboards now supports selecting and comparing any time ranges enabling you to focus on specific, relevant data and perform in-depth analysis up to a maximum of 35 days in the last 3 months. Additionally, you can now select Week to Date and Month to Date time ranges. For example, if a new sales campaign launches at the start of the current week, a contact center manager can compare the current week’s handle time or contact volume with the same time range last week using Week to Date, to decide if additional agents are required to handle the increasing contact volume and maintain service levels.

Amazon Connect Contact Lens dashboards are available in all AWS commercial and AWS GovCloud (US-West) regions where Amazon Connect is offered. To learn more about dashboards, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.

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