AWS – Amazon Connect broadens global telephony coverage

Amazon Connect announces the expansion of access to industry-leading inbound number availability across 158 countries, national outbound numbers in 72 countries, and global international dialing capabilities from any supported AWS commercial region. This expansion increases telephony coverage by an average of 125% across AWS regions. Organizations can now focus on selecting the ideal location for their customer experience operations based on business considerations such as agent availability, language fluency and regulatory needs without being constrained by telecommunications infrastructure. Agents and customers benefit from the reliability, quality, and cost-effectiveness enabled by the AWS global network and Amazon Connect’s direct connections to the 40+ tier-1 carriers closest to your customers.

With this launch, Amazon Connect reimagines the delivery of voice calls. Traditional telephony networks often introduce quality degradation through multiple interconnection points, variable routing paths, and aging infrastructure. By leveraging the AWS global network backbone – the same high-performance, low-latency private network that powers AWS, call paths are optimized and routed directly to the carrier closest to your customer. This simplified routing enables consistently clear and natural conversations for every call.

Access expanded telephony coverage for Amazon Connect in all AWS Regions where Amazon Connect is available, except the AWS GovCloud (US) Regions and Africa (Cape Town). For information about our expanded telephony coverage, see Set Up Contact Center Phone Numbers for your Amazon Connect Instance in the Amazon Connect Administrator Guide.
 

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