AWS – Amazon Connect launches support for 64 languages for Amazon Q in Connect agent assistance

Amazon Q in Connect now supports 64 languages for agent assistance capabilities. Customer service agents can now chat with Q for assistance in their native language and Q will provide answers, knowledge article links, and recommended step-by-step guides in said language. New languages supported include: Chinese, French, French (Canadian), Italian, Japanese, Korean, Malay, Portuguese, Spanish, Swedish, and Tagalog.

For the full list of supported languages, please see the Languages supported by Amazon Connect features. For region availability, please see the availability of Amazon Connect features by Region. To learn more about Amazon Q in Connect, please visit the website or see the help documentation.

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