AWS – Amazon Connect Tasks now support durations up to 30 days

Amazon Connect Tasks can now be configured to expire up to 30 days from creation, with a default of 7 days. For example, less urgent tasks like monthly expense notifications can stay active for up to 30 days before escalating to a supervisor, while urgent tasks like customer escalations can now be sent to a supervisor after 1 minute. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved.

This feature is supported in all AWS regions where Amazon Connect is offered. To learn more, see our documentation. To learn more about Amazon Connect, the easy-to-use cloud contact center, visit the Amazon Connect website.

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