AWS – Amazon Q Business introduces over 50 actions for popular business applications and platforms

Today, we are excited to announce that Amazon Q Business, including Amazon Q Apps, has expanded its capabilities with a ready-to-use library of over 50 actions spanning plugins across popular business applications and platforms. This enhancement allows Amazon Q Business users to complete tasks in other applications without leaving the Amazon Q Business interface, improving the user experience and operational efficiency.

The new plugins cover a wide range of widely used business tools, including PagerDuty, Salesforce, Jira, Smartsheet, and ServiceNow. These integrations enable users to perform tasks such as creating and updating tickets, managing incidents, and accessing project information directly from within Amazon Q Business. With Amazon Q Apps, users can further automate their everyday tasks by leveraging the newly introduced actions directly within their purpose-built apps.

The new plugins are available in all AWS Regions where Amazon Q Business is available.

To get started with the new plugins, customers can access them directly from their Amazon Q Business interface. To learn more about Amazon Q Business plugins and how they can enhance your organization’s productivity, visit the Amazon Q Business product page or explore the Amazon Q Business plugin documentation.

Read More for the details.