AWS – Amazon Connect can now generate forecast for workloads with as little as one contact

Amazon Connect can now generate forecasts for smaller workloads, with as little as one contact, making it easier for contact center managers to predict demand. This eliminates the need for you to manually adjust historical data to meet minimum data requirements. By reducing minimum data requirements, you can now enable managers to generate forecasts for smaller volume workloads than were previously possible, making it easier to do capacity planning and staffing.

This feature is available in all AWS Regions where Amazon Connect agent scheduling is available. To learn more about Amazon Connect agent scheduling, click here.
 

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