AWS – Amazon Chime SDK launches call analytics

Amazon Chime SDK now offers real-time call analytics to help businesses extract insights from voice conversations. Machine learning (ML) powers call insights include speaker search and voice tone analysis. Customers can gain additional ML-powered intelligence such as turn-by-turn transcripts, customer and agent sentiment, through integrations with Amazon Transcribe and Amazon Transcribe Call Analytics. These insights can be consumed in real-time and after completion of a call, by accessing a data lake, and they can be visualized using tools such as Amazon QuickSight. Additionally, businesses can record voice conversations to the S3 bucket of their choice.

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