AWS – Amazon Connect launches more granular access controls (using resource tags) for routing profiles

You can now enable granular access controls for routing profiles by configuring resource tags within the Amazon Connect admin website. Tagging a routing profile allows you to configure granular permissions and define who is able to access a specific routing profile. For example, you can now tag routing profiles with Type:Holiday and then only let managers handling holiday contact center activity see or edit these routing profiles. To learn more about tagging routing profiles and tag-based access controls, see the Connect Administrator Guide.

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