AWS – Amazon Connect Customer Profiles launches in Asia Pacific (Seoul) Region

Amazon Connect now allows you to use Amazon Connect Customer Profiles in Asia Pacific (Seoul) AWS region. When a customer contacts your customer service department, you can now provide your agents and interactive voice response (IVR) solutions with up to date information about the customer, enabling faster and more personalized customer service. Customer Profiles brings together customer information (e.g, address, purchase history, contact history) from multiple applications such as Salesforce, Amazon S3, and ServiceNow into a unified customer profile.

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