AWS – Amazon Connect now surfaces Voice ID attributes directly on the contact detail page

Amazon Connect now allows you to search for and view Voice ID authentication and fraud detection outcomes on the contact detail page, making it easier to take action based on Voice ID results. You can search for contacts based on Voice ID attributes such as authentication status, caller actions (enrollment or opt out), fraud risk status, and fraud risk reason. These details are also available from within the contact detail page for a specific contact. For example, you can search for all contacts categorized as high risk for fraud and then listen to these call recordings in order to identify fraudster patterns or strategies, which can enable you to deploy additional security measures to address.

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