Welcome to above the clouds
AWS – Amazon Connect now supports branching of flows based on Lex confidence scores
Amazon Connect now allows you to further personalize, the automated self-service customer experience using Amazon Lex intent confidence scores as a branch within your flows. Amazon Lex allows customers to create intelligent chatbots that turn their Amazon Connect flows into natural conversations. By branching flows on Lex confidence scores, you can present the right solutions […]
AWS – Amazon Connect now supports personalization of the customer experience using Lex sentiment analysis in flows
Amazon Connect now allows you to further personalize the automated, self-service customer experience by leveraging Amazon Lex customer sentiment analysis as a branch within your flows. Amazon Lex allows customers to create intelligent chatbots that turn their Amazon Connect flows into natural conversations. With this launch, you can now build flows based on whether the […]
AWS – Amazon FinSpace releases APIs to assign granular user permissions
With the release of new granular permission APIs, Amazon FinSpace customers can now fully manage user access within their FinSpace environment using the AWS SDK and CLI. This allows customers to integrate configuration of FinSpace access controls into their identity orchestration workflows to keep FinSpace in sync with their organization’s access policies. Read More for the […]
Azure – General availability: Azure Active Directory authentication for Application Insights
Azure Active Directory (Azure AD) authentication for Azure Monitor Application helps ensure that only authenticated telemetry is ingested in your Application Insights resources. Read More for the details.
AWS – Amazon Connect Customer Profiles now provides confidence scores to help companies merge duplicate customer records
Amazon Connect Customer Profiles now allows you to automatically merge duplicate customer records on confidence scores. Each time the identity resolution feature finds duplicate records, it provides a confidence score on a scale of zero to one to represent the accuracy of a match, where a score of one represents most accurate match and zero […]
AWS – AWS Database Migration Service now supports VPC source and target endpoints
AWS Database Migration Service (AWS DMS) now supports virtual private cloud (VPC) endpoints as sources and targets. AWS DMS can now connect to any AWS service with VPC endpoints so long as explicitly defined routes to the services are defined in their AWS DMS VPC. Read More for the details.
AWS – Announcing bare metal support for Amazon EKS Anywhere
Today, we are excited to announce the general availability of Amazon Elastic Kubernetes Service (Amazon EKS) Anywhere on bare metal which gives customers broader choice of infrastructure for running Kubernetes on-premises. As customers modernize their applications, they want to use Kubernetes consistently between their existing on-premises bare metal infrastructure and the cloud. Running Kubernetes on […]
Azure – Generally available: Azure Backup multi-user authorization for recovery services vaults
Multi-user authorization for Backup provides enhanced protection for your backup data in recovery services vaults against unauthorized critical operations. Read More for the details.
AWS – Amazon Interactive Video Service launches edge location in Colombia
Amazon Interactive Video Service (Amazon IVS) announces its first point of presence (PoP) in Colombia. The new edge location will enable streamers and viewers based in Colombia to enjoy lower latency, better video quality, and increased capacity. Read More for the details.
AWS – AWS Systems Manager now supports patching Windows Server 2022 and other Linux operating systems
Patch Manager, a capability of AWS Systems Manager, now helps you automate patches deployments for instances running Windows Server 2022, Rocky Linux versions 8.4 and 8.5, CentOS Stream 8, and Red Hat Enterprise Linux (RHEL) versions 8.4 and 8.5, giving you more patching options for your nodes. Patch Manager helps you automate the process of […]